AlpiChat
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AI concierge for hotels & resorts

Turn guest questions into direct bookings.

Answers from your hotel website, around the clock. Guests get the information they need, even when reception is busy.

Try for free

14 days free · No card required

Create a concierge from your hotel website.

Your Hotel · Live AI answers from a fictional demo hotel’s knowledge base.

A simple question shouldn’t cost you a booking.

Guests ask about parking, pets or a late arrival. Your team is busy with check-ins.

While they wait, another hotel or booking platform is one tab away.

Potential savings

Keep more of each direct booking.

Compare potential savings on online travel agency (OTA) commissions with the cost of Starter. Adjust the figures for your hotel.

€350
15%
1
Potential commission savings
€52.50/ month

€350 × 15% × 1 booking

Starter
€50 / month
After the subscription cost
€2.50 / month

1 direct booking covers Starter at these values.

Illustrative calculation, not a forecast. Assumes these bookings would otherwise incur OTA commission. Excludes payment fees, taxes and other direct-booking costs.

01

Answers for guests, around the clock

Your concierge answers questions about rooms, services and hotel policies, day and night.

02

More direct bookings

Guests find the information they need on your website to make a booking decision.

03

Fewer repetitive questions

Your concierge handles common questions while your team focuses on check-ins and guest service.

From website to concierge

Three steps to your hotel’s own concierge.

  1. 1

    Add your website

    AlpiChat reads your public pages and prepares the hotel’s knowledge base.

  2. 2

    Check the answers

    Ask questions your guests would ask. Then create an account to review the indexed content and customise your widget.

  3. 3

    Add the chat widget to your website

    Customise the widget and copy the embed code.

Pricing

24/7 answers for your guests

Try your concierge free for 14 days. No card required.

Starter

€50/mo

Billed monthly

Answer guest questions around the clock using information from your hotel website.

Try for free
  • Website chatbot widget
  • Hotel knowledge base
  • Unlimited conversations
More automation

Pro

€150/mo

Billed monthly

More channels, conversation flows, analytics and upsell suggestions for your team.

Try for free
  • Everything in Starter
  • WhatsApp, Instagram or Telegram, subject to availability
  • Custom conversation flows
  • Analytics and unanswered questions
  • Upsell suggestions
  • Priority setup
  • Booking engine integrations on request or in beta

Custom

On request

For hotel groups with custom workflows, enquiry routing or advanced integration needs.

Try for free
  • Multiple properties
  • Custom handoff rules
  • Advanced channel setup
  • Integration planning

FAQ

Clear answers before you start.

Do we need to integrate our booking engine?

No. AlpiChat can answer guest questions using information from your website without connecting to your booking engine.

How do I add the chat to my website?

Customise your widget in the dashboard, copy the embed code and add it to your website. You can try the chat before publishing it.

Can it answer in multiple languages?

Yes. Guests can chat in their own language and ask the concierge to switch languages during the conversation. No separate language setup is needed.

What if the AI cannot answer a question?

Review the conversation in your dashboard to see what information was missing. Live handoff to staff is not available yet.

Will it replace our reception team?

No. AlpiChat answers common guest questions so your team can focus on check-ins and guest service.

What if our website has limited information?

Your concierge uses information indexed from your website. Add missing details to the website; they become available to the chat after reindexing. You can review the indexed content and test answers in your dashboard.

How do you approach GDPR requirements?

AlpiChat is being developed with data privacy in mind. The specific setup depends on your website, connected services, channels and how you handle data.

Can we use WhatsApp, Instagram or Telegram?

AlpiChat currently works on your website. WhatsApp, Instagram and Telegram are planned for Pro and are not available yet.

Will this bring new traffic to our website?

No. AlpiChat answers questions from people already visiting your website and helps turn their interest into booking enquiries. It does not bring in visitors through advertising or search.

Start with your website

Turn guest interest into direct bookings.

Create a concierge from your hotel website. Check its answers, then add the chat to your site so guests can get answers around the clock.

Try free for 14 days

No card or booking engine integration required.